Introduction
Akranit ("Company," "we," "us," "our") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our AI and automation solutions. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.
1. Information We Collect
A. Personal Information You Provide
When you interact with our website or services, we may collect:
- Name, email address, phone number, and company information
- Contact information provided through our contact forms
- Information shared during consultations or meetings
- Project details and business requirements you share with us
- Communications through chat, email, or messaging platforms
- Payment and billing information
B. Data Collected Through Our AI Services
When you use our AI solutions for lead qualification, chatbots, automation, or analytics:
- Customer interactions and conversation data
- User behavior patterns and engagement metrics
- Business process data and workflow information
- Performance analytics and usage statistics
C. Automatically Collected Information
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referral source
- Cookies and similar tracking technologies
2. How We Use Your Information
- To provide, maintain, and improve our AI and automation services
- To respond to inquiries and support requests
- To process consultations and deliver custom solutions
- To send transactional emails and service updates
- To analyze usage patterns and optimize our services
- To send marketing communications (with your consent)
- To comply with legal obligations and prevent fraud
- To train and improve AI models (anonymized data only)
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service Providers: Third parties who assist us in operating our website and services (hosting, analytics, payment processing)
- Business Partners: When necessary to deliver integrated solutions
- Legal Compliance: When required by law or to protect our rights
- Consent: When you explicitly authorize us to share information
4. Data Security in AI Solutions
For our AI services (chatbots, lead qualifiers, automation platforms), we implement:
- End-to-end encryption for data transmission
- Secure data storage with access controls
- Regular security audits and compliance checks
- GDPR and data protection compliance
- Anonymization of data used for model training
- Data retention policies aligned with your contract
5. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal data we hold
- Correction: Update or correct your information
- Deletion: Request deletion of your data (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a portable format
- Withdraw Consent: Withdraw consent for data processing
To exercise these rights, contact us at privacy@akranit.com
6. Cookies and Tracking Technologies
We use cookies to enhance your experience. You can control cookie settings through your browser. We use cookies for:
- Session management and authentication
- Analytics and performance measurement
- Personalization and remembering preferences
- Marketing and retargeting (with consent)
7. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children. If we learn we've collected information from a child, we'll promptly delete it.
8. Third-Party Links
Our website may contain links to third-party sites. We're not responsible for their privacy practices. Please review their policies before sharing information.
9. Data Retention
We retain your data as long as necessary to provide services and comply with legal obligations. You can request deletion anytime, subject to contract requirements and legal holds.
10. International Data Transfers
We may transfer data internationally. We ensure adequate safeguards comply with GDPR and similar regulations through data processing agreements and standard contractual clauses.
11. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of changes.
Contact Us
For privacy concerns or to exercise your rights:
Email: privacy@akranit.com
Address: USA · Global Services